The bad news is, as of today that Tech Note (along with hundreds of other bug fixes) requires you to have a support contract. The good news is, Rockwell is aware of this and has already published a fix in their answer ID 1071864. The error that comes up is said to be, “ The program can't start because the HelpWrapper.dll is missing” The latest example is a new issue that users who download the free PanelView Plus version 10 firmware run into if they have an older version of FactoryTalk View installed.Īccording to a trusted and experienced user, if you download and install version 10 firmware on a system that has FactoryTalk View Studio version 9 or earlier, it “breaks” ( Rockwell's term) the pre-v10 Firmware Upgrade Wizard currently installed. Original Story: I'm a huge Rockwell fan, but sadly my attempts to get them to stop requiring a support contract to access product bug fixes, drivers, and wiring diagrams hasn't gone anywhere. Update, December 2020: Thankfully Rockwell has made the new version of this Tech Note publicly available here. No one is perfect, but locking bug fixes, wiring diagrams and product drivers behind a paywall is not good for customer relations.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |